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Description
FlexClean Backpack Reinigungslaser MOPAFlexClean mobiler Laserreiniger in Rucksackbauweise beamdeals GmbH FlexClean mobiler Laserreiniger (100W 200W 300W) mit whlbarer Pulsenergie (1,5 2 5 10 mJ) Der FlexClean ist eine mobile, handgefhrte Laserreinigungsanlage in kompakter Rucksackbauweise entwickelt fr professionelle Anwender in Industrie, Handwerk, Service und Instandhaltung. Du reinigst Oberflchen kontaktlos, przise und chemiefrei direkt am Einsatzort, ohne Strahlmittel und ohne
🎒 FlexClean • mobiler Laserreiniger in Rucksackbauweise • beamdeals GmbH
FlexClean – mobiler Laserreiniger (100W / 200W / 300W) mit wählbarer Pulsenergie (1,5 / 2 / 5 / 10 mJ)
Der FlexClean ist eine mobile, handgeführte Laserreinigungsanlage in kompakter Rucksackbauweise – entwickelt für professionelle Anwender in Industrie, Handwerk, Service und Instandhaltung. Du reinigst Oberflächen kontaktlos, präzise und chemiefrei – direkt am Einsatzort, ohne Strahlmittel und ohne aufwendige Infrastruktur.
Warum FlexClean? 100W vs. 200W vs. 300W Pulsenergie 1,5–10 mJ erklärt Reinigungseinheit & Optik Anwendungsfälle & Beispiele Technische Daten Akkulaufzeit (modellabhängig) Sicherheit / B2B-Hinweis FAQ
Was FlexClean besonders macht
Stationäre Laserreiniger sind stark – aber nicht immer praktikabel. FlexClean wurde gezielt für mobile Einsätze gebaut: kurze Laserfaser, geringes Systemgewicht und ein ergonomisches Tragesystem machen das Gerät ideal für schwer zugängliche Stellen, wechselnde Einsatzorte oder Arbeiten direkt beim Kunden.
Rucksack-MobilitätSchnell einsatzbereit – ideal im Service.
KontaktlosKeine mechanische Belastung des Grundmaterials.
Ohne ChemieKein Wasser, keine Strahlmittel, keine Verbrauchsstoffe.
SelektivPunktuell oder flächig – präzise kontrollierbar.
Für wen ist FlexClean gemacht?
Für Anwender, die Reinigungsprozesse effizienter gestalten wollen – mit weniger Nebenprozessen, weniger Logistik und mehr Kontrolle über das Ergebnis.
🔧 Instandhaltung (MRO) 🚚 Service beim Kunden 🏗️ Baustelle & Montage 🚗 Fahrzeug / Nutzfahrzeug 🧰 Werkzeuge & Formen
Modell wählen mJ-Versionen verstehen
Hinweis: Die Akkulaufzeit variiert je nach Modell/Leistung und Arbeitsweise (z. B. Leistungsstufe, Frequenz, Scanbreite).
Warum FlexClean? Die mobile Alternative zu Sandstrahlen, Chemie & Mechanik
Viele Reinigungsaufgaben lassen sich mit klassischen Methoden nur mit hohem Aufwand umsetzen: Sandstrahlen erzeugt Abfall und Logistik, Chemie braucht Handling und Entsorgung, mechanische Verfahren kosten Zeit und können Oberflächen beschädigen. FlexClean bietet eine moderne, mobile Lösung – dort, wo sie gebraucht wird.
Kontaktlos & materialschonend
Keine Bürsten, kein Schleifen, kein Strahlmittelprall: Die Reinigung erfolgt berührungslos. Das ist besonders wertvoll bei empfindlichen Geometrien, Kanten, Passflächen oder wenn Bauteile nicht ausgebaut werden sollen.
Chemiefrei – weniger Nebenprozesse
Kein Wasser, keine Strahlmittel, keine Chemikalien. Das reduziert Beschaffung, Lagerung und Entsorgung – und spart häufig Zeit in Vorbereitung und Nacharbeit.
trocken sauber ohne Verbrauchsstoffe
Vor-Ort-Einsatz statt Transport
Wenn Bauteile groß sind oder Maschinen nicht stillstehen dürfen, ist Transport oft der teuerste Schritt. FlexClean ist für den Einsatz direkt an der Anlage/auf der Baustelle/bei Kunden entwickelt.
Hohe Prozesskontrolle
Du siehst den Effekt sofort und kannst selektiv reinigen: Punktuell (z. B. Schweißzone) oder flächig (z. B. Korrosionsbereiche). Das macht den Prozess planbar – besonders im Service.
Kernidee: FlexClean ist nicht “ein kleiner Laserreiniger”, sondern ein mobiles Prozesswerkzeug, das Logistik reduziert, Service beschleunigt und Reinigung dort möglich macht, wo stationäre Anlagen unpraktisch sind.
Leistungsvarianten: FlexClean 100W / 200W / 300W – welche passt zu deinem Einsatz?
Jede Leistungsklasse hat ihren Sweet Spot. Wichtig ist nicht nur “Watt”, sondern die Kombination aus Leistung, Pulsenergie, Frequenz, Arbeitsfläche und gewünschtem Ergebnis.
FlexClean 100 W
Für feinere Aufgaben, empfindlichere Oberflächen und präzise Vorarbeiten. Ideal, wenn Kontrolle wichtiger ist als maximale Flächenleistung.
- Feine Oxide, leichte Korrosion
- Empfindliche Bauteile / Sichtbereiche
- Präzises, selektives Reinigen
FlexClean 200 W
Der Allrounder: ausgewogen für Werkstatt, Service und Instandhaltung – mit spürbar mehr Reserve für “echte” Praxisaufgaben.
- Rost/Oxide im Servicealltag
- Vorbereitung von Schweiß- und Klebezonen
- Vielseitige Materialien & Geometrien
FlexClean 300 W
Für höhere Flächenleistung, stärkere Schichten und anspruchsvollere Reinigungsaufgaben – wenn Geschwindigkeit zählt.
- Stärkere Korrosion, robustere Schichtaufbauten
- Größere Bauteile / mehr Durchsatz
- Anspruchsvolle Vor-Ort-Aufgaben mit Zeitdruck
Schneller Entscheidungshelfer
Wähle 100W, wenn du besonders fein und materialschonend arbeiten willst.
Wähle 200W, wenn du maximale Vielseitigkeit im Alltag brauchst.
Wähle 300W, wenn Flächenleistung/Taktzeit der Engpass ist.
Wichtig: Die Akkulaufzeit hängt stark davon ab, wie du arbeitest (Leistungsstufe, Duty Cycle, Frequenz/Scanbreite) und variiert entsprechend je nach Konfiguration.
Pulsenergie (1,5 / 2 / 5 / 10 mJ) – was bedeutet das für die Reinigung?
Neben der durchschnittlichen Laserleistung (W) ist die Pulsenergie (mJ) ein zentraler Hebel für das Reinigverhalten. Vereinfacht: Pulsenergie beschreibt, wie “kräftig” ein einzelner Puls wirkt – also wie gut sich bestimmte Schichten lösen lassen.
1,5 mJ – fein & kontrolliert
Ideal für leichtere Verschmutzungen, empfindlichere Oberflächen und sehr kontrollierte Reinigung. Gut geeignet, wenn du möglichst wenig Wärmeeintrag und maximale Feinheit willst.
2 mJ – der vielseitige Standard
Sehr gute Balance für typische Service-Anwendungen: Oxide, leichte bis mittlere Korrosion, Film, Anhaftungen. Häufig die “universelle” Konfiguration.
5 mJ – mehr Reserve für stärkere Schichten
Wenn Schichtaufbauten härter oder dicker werden (z. B. stärkere Korrosion, robustere Beschichtungsreste), kann höhere Pulsenergie helfen, den Abtrag pro Durchgang zu erhöhen.
10 mJ – maximale Pulsenergie für anspruchsvolle Aufgaben
Für Anwendungen, bei denen sehr “zähe” Schichten oder hohe Abtragsanforderungen im Vordergrund stehen. Die Auswahl sollte immer zur Oberfläche und zum gewünschten Ergebnis passen.
Merksatz: Watt vs. mJ – wie hängt das zusammen?
Watt beschreibt die durchschnittliche Leistung (wie viel Energie pro Zeit verfügbar ist). mJ beschreibt die Energie pro Puls (wie stark ein einzelner Impuls wirkt). In der Praxis entscheidet die Kombination aus Leistung, Pulsenergie, Frequenz, Scanbreite und Vorschub darüber, ob du eher “sanft reinigst” oder “kräftig entschichtest”.
Reinigungseinheit & Optik: handgeführt, präzise, für Service gemacht
Beim mobilen Arbeiten zählt Ergonomie. Die FlexClean-Reinigungseinheit ist handgeführt und für kontrollierte Bewegungen ausgelegt – egal ob punktuelle Reinigung (Schweißnahtzone) oder flächige Bearbeitung (Korrosionsfelder).
Kurze, robuste Laserfaser
Im mobilen Einsatz ist eine kurze, robuste Faser oft praktischer als lange Schlauchpakete: weniger Handling, weniger Stolperfallen, schnelleres Umsetzen – gerade bei wechselnden Orten.
Scanbereich bis ca. 145 mm (einstellbar)
Durch den einstellbaren Scanbereich kannst du die Reinigspur an Aufgabe und Bauteilgeometrie anpassen: schmal für Präzisionszonen, breiter für Flächen.
Leicht & handlich
Die Reinigungseinheit ist mit < 0,75 kg (modellabhängig) auf ermüdungsarmes Arbeiten ausgelegt – wichtig bei längeren Einsätzen im Service oder über Kopf.
Prozesskontrolle direkt in der Hand
Laserreinigung ist sichtbar: Du kannst die Wirkung sofort beurteilen und deine Arbeitsweise anpassen. Das spart Nacharbeit und macht das Ergebnis reproduzierbarer – besonders bei wiederkehrenden Servicefällen.
Typische Anwendungsfälle aus der Praxis (mit Beispielen)
FlexClean spielt seine Stärken aus, wenn es schnell gehen muss, Infrastruktur fehlt oder Bauteile nicht transportiert werden sollen. Hier die häufigsten Szenarien aus Industrie und Handwerk:
Instandhaltung & Service (MRO)
- Rost-/Oxidentfernung an Maschinenteilen, Werkzeugen, Baugruppen
- Ablagerungen und Produktionsrückstände entfernen – direkt vor Ort
- Reinigung ohne Ausbau: weniger Stillstand, weniger Demontage
Beispiel: Korrosion an Flansch/Anlage → reinigen, Dichtbereich prüfen, wieder montieren.
Fahrzeug- & Nutzfahrzeugbereich
- Vorbereitung von Schweißnähten (Oxide/Film entfernen)
- Entfernung von Lackresten/Unterbodenschutz (an Zonen)
- Korrosionsentfernung bei Reparatur & Restaurierung
Beispiel: Karosserie-Reparaturstelle → lokal entlacken, sauber schweißbereit.
Vorbehandlung vor Beschichtung / Kleben
- Reinigung vor Lackierung/Pulverbeschichtung
- Definierte Oberflächen für Klebeprozesse
- Reproduzierbare Vorbereitung ohne Rückstände
Beispiel: Klebefläche → Film entfernen, Oberfläche aktivieren (anwendungsabhängig).
Serviceeinsätze beim Kunden
- Mobiler Einsatz ohne Platz für stationäre Anlagen
- Schnelle Einsatzbereitschaft durch Rucksackbauweise
- Ideal für schwer zugängliche Stellen und wechselnde Orte
Beispiel: Vor-Ort-Reinigung an Maschine → kein Abbau, kein Transport, schneller Abschluss.
Typischer FlexClean-Vorteil: Du sparst oft nicht “nur” Reinigzeit, sondern vor allem Logistik, Abkleben, Entsorgung und Stillstand – die echten Kostentreiber in Service & Instandhaltung.
Technische Daten (modellabhängig)
Die folgenden Angaben dienen der technischen Orientierung. Je nach Ausführung/Variante können Details abweichen. Gerne unterstützen wir bei der passenden Auswahl für deine Anwendung.
| Laserleistung | 100 W / 200 W / 300 W |
| Arbeitsmodus | Gepulster Laserbetrieb |
| Laserwellenlänge | ca. 1064 nm (Infrarot, unsichtbar) |
| Pulsdauer | ca. 13–500 ns |
| Pulsenergie (Optionen) | 1,5 mJ / 2 mJ / 5 mJ / 10 mJ |
| Leistungsregelung | Stufenlos, 0–100 % |
| Wiederholfrequenz | bis ca. 3000 kHz |
| Kühlung | Luftkühlung |
| Stromversorgung | 220–240 V AC ±10 %, 50/60 Hz |
| Arbeitsumgebung | Temperatur ca. 5–40 °C • rF ≤ 80 %, nicht kondensierend |
| Reinigungseinheit | Gewicht < 0,75 kg • Scanbereich bis ca. 145 mm (einstellbar) |
| Bauform | Tragbare Rucksackversion mit kurzer Laserfaser |
| Sicherheitsklasse | Laserklasse 4 gemäß EN 60825-1 |
Akkulaufzeit: Warum sie variiert (und was das in der Praxis bedeutet)
Beim FlexClean ist die Akkulaufzeit modell- und leistungsabhängig. Zusätzlich beeinflussen Arbeitsweise und Parameter die reale Laufzeit deutlich.
Hauptfaktoren für die Laufzeit
- Leistungsklasse: 100W / 200W / 300W
- Arbeitsleistung: ob du dauerhaft nahe 100% fährst oder moderat
- Duty Cycle: kontinuierlich reinigen vs. punktuell/pausiert
- Scanbreite & Frequenz: beeinflusst Energieeintrag und Arbeitsmodus
- Umgebung: Temperatur, Luftstrom, Einsatzbedingungen
Praxis-Tipp für Serviceeinsätze
Für Vor-Ort-Arbeiten bewährt sich ein Setup, das nicht dauerhaft “Volllast” fährt, sondern zielgerichtet reinigt: Zonen definieren, effizient abtragen, Ergebnis prüfen. Das erhöht die produktive Zeit pro Ladung erheblich.
Hinweis: Gern geben wir dir eine realistische Einschätzung zur Laufzeit, wenn du uns deine typische Anwendung (Material, Schicht, Fläche, Arbeitsweise) kurz beschreibst.
Sicherheit & EU-B2B-Hinweis
Der FlexClean ist ein Lasergerät der Klasse 4 und darf ausschließlich von unterwiesenem Fachpersonal betrieben werden. Der Einsatz erfolgt in einem kontrollierten Arbeitsbereich unter Verwendung geeigneter PSA – insbesondere einer passenden Laserschutzbrille für die jeweilige Wellenlänge.
Wichtige Hinweise
- Geeignete Schutzausrüstung und Sicherheitskonzept sind erforderlich.
- Die tatsächliche Reinigungswirkung hängt von Material, Oberflächenzustand, Schichtaufbau und Parametern ab.
- Die Angaben dienen der technischen Orientierung und stellen keine zugesicherten Eigenschaften dar.
Lieferumfang (je nach Konfiguration)
- FlexClean Laserreinigungsanlage in Rucksackausführung (100W/200W/300W)
- Handgeführte Reinigungseinheit mit kurzer Laserfaser
- Laser-Schutzbrille passend zur Wellenlänge
- Zubehör gemäß vertraglicher Vereinbarung
- Technische Dokumentation & Bedienungsanleitung
Beratung – praxisnah & anwendungsorientiert
Du möchtest sicher sein, welche Kombination aus Watt und mJ zu deiner Aufgabe passt? Sag uns kurz Material, Schicht (Rost/Lack/Öl/Coating), Fläche und ob eher “fein” oder “schnell” gereinigt werden soll – wir empfehlen dir die passende Konfiguration.
FAQ – kurz, ehrlich, hilfreich
Die Fragen, die im Alltag fast immer kommen – und die Antworten, die wirklich weiterhelfen.
Ist FlexClean eher für punktuelle oder flächige Reinigung gedacht?
Beides. FlexClean ist besonders stark bei punktuellen, selektiven Aufgaben (z. B. Schweißzone, Korrosionsstelle, lokale Entlackung), kann aber auch flächig arbeiten – je nach Leistungsklasse und Aufgabe.
Welche Pulsenergie (mJ) ist “die richtige”?
Das hängt von Material und Schicht ab. 1,5–2 mJ ist oft ideal für feinere, kontrollierte Anwendungen. 5–10 mJ bringt mehr Reserve bei zäheren/kräftigeren Schichten. Wir empfehlen die Konfiguration anhand deiner typischen Aufgaben.
Wie lange hält der Akku?
Die Laufzeit variiert je nach Modell, Leistungsstufe und Arbeitsweise. Wer dauerhaft mit hoher Leistung arbeitet, reduziert die Laufzeit. Zielgerichtetes Arbeiten (Zonen reinigen, prüfen, weiter) erhöht in der Praxis die produktive Zeit pro Ladung.
Ist der FlexClean “chemiefrei” und “trocken”?
Ja. Der Prozess funktioniert ohne Wasser, ohne Strahlmittel und ohne chemische Reiniger. Rückstände der entfernten Schicht können je nach Anwendung anfallen und werden im Arbeitsbereich kontrolliert gehandhabt.
Pulsenergie verstehen Anwendungsfälle
Wenn du willst, schreibe ich dir zusätzlich eine Konfigurations-Matrix (Watt × mJ) als Shop-Entscheidungshilfe, komplett im gleichen Design.
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4.8 ★★★★★
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★★★★★ 5
Holy Grail of Moisturizers
Style: Restorative Protective Cream-3.3 Fl Oz
I bought this after hearing a dermatologist on Instagram rave about this cream and now I see why. As someone who suffers from pretty severe eczema this is my go to holy grail for flair ups. Perfect for sensitive skin and can be used daily. It is very thick so provides a thick layer of moisture on your skin. I will say I have bought 2 sizes in this and the smaller size (1.3fl oz) did separate and had a liquid part that would come out. I have bought numerous tubes of the larger size (3.3fl oz) and never had an issue with separation with the larger size. I’m learning as I get older that more expensive does not mean better quality skincare. This is one that is not only affordable, but will also give you noticeable results. I have everyone in my whole family using this product!
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Best Card in My Wallet!
Having this card from Prime/ Sync has made things so much easier ! I order something & then go to cart & pay with my Prime card, nothing more. I don’t need to worry about theft or further actions or delays. It’s a done deal & I have more time added to make an additional purchase if I need to in case I forget something. I love this card 💞. So easy, I buy more here cause it’s faster, safer, & all in one easy step & Amazon has just about everything there is so why not ? Best card in my wallet !!!
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Reviewed in the United States on May 30, 2026
★★★★★ 5
2026 it has saved me
I never wanted a store card only! When I first applied I was bummed that I only got the store card and I thought about canceling it. BUT A lot has changed this year for sure. New grandparents, grocery being so EXPENSIVE and everything in our house as far as electronics needed to be replaced. Very easy to apply for, love the fact that you can apply without getting a hit on your credit and if you want to accept the offer then do so and if you decide that it’s not enough credit then you can decline the offer and no hit to your credit. I will say this, this was the lowest card that I was offered but I chose to get it anyway and within a month I had already received a credit line increase. I also took a trip out of the country and was able to order stuff and have it delivered with no problems. Every time I use it I get cash back and am able to use that on my next order. This is my weekly card for groceries. I definitely can’t wait until it upgrades to the visa, I would definitely get more use out of it. For those who are Amazon shoppers, it’s well worth it. So far so good, Good Choice.
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Good, but you need to be careful with it
I've done business with GE CRB before using other store cards, so I knew what to expect going into this. I will echo the advice that a few others have given. For one, I would recommend that you only use this card for one purchase at a time and that you pay it off entirely before using the card again. The interest starts accruing immediately, but you are not billed for it until the promotional term expires - for example 6 months, 12 months, etc. You will see the expiration date and accrued interest amount on your bill. I always make sure I can pay off the entire amount well before the expiration date. Also, I schedule automatic payments through the website so it's paid every two weeks (pay day works well for me). I divide the balance by number of payments and schedule all of them right away. It's very easy to do this and will prevent late payment fees and the possibility of defaulting and getting hit with the accrued interest. I haven't had to deal directly with GE CRB customer service yet, so I don't have any complaints on that.
The benefit of having a card like this is being able to use it for major purchases, paying it off over time, and avoiding any interest charges because you are paying off the balance before the promotional term (deferred interest) expires. You can't do that with a regular credit card. If you want a card to make frequent purchases with and plan on paying off the balance at the end of the month, you're much better off with a regular credit card. One warning... I noticed that after I was approved for this card my method of payment for Kindle one click purchases changed to this card. Keeping it that way would not be good and I wanted to make sure others know about this. I'm pretty sure you'd be hit with the interest at the end of the month since the purchases you would be making are lower than what's required to receive the no interest promotions. I changed it back to my debit card.
Just keep on top of the account, don't use it to make a bunch of purchases, and pay the balance off before the promotional terms expire and you'll be fine. Like all credit, being responsible is the key to not getting in trouble with it.
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Reviewed in the United States on December 5, 2012
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153
2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily.
2:13:28 PM : System: James has joined this session!
2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835.
2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you.
2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account?
2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet.
2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com
2:17:58 PM : James: I completely understand and I apologize for the inconvenience.
2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision?
2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed.
2:19:44 PM : Ui Neil Sandage: Why the hell $400?
2:19:47 PM : James: I would be glad to place a request for you right away and check the decision.
2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit.
2:20:03 PM : Ui Neil Sandage: no hard credit pulls.
2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau.
2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made?
2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints.
2:21:28 PM : James: I am so sorry for the inconvenience, I understand
2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral.
2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes.
2:23:13 PM : James: We value you as our customer and appreciate your business.
2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40)
2:23:23 PM : James: If you wish I can place a request for credit line increase
2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision.
2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again.
2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!!
2:24:44 PM : Ui Neil Sandage: Are you after a commission or something?
2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now.
2:25:34 PM : James: I will explain you
2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above.
2:25:54 PM : James: And the balance on your account is $403.23
2:25:59 PM : James: I will credit $25.00 to your account
2:26:14 PM : James: And you can pay $378.23
2:26:24 PM : James: I am trying my best to help you in all the way I can
2:26:34 PM : James: Would you like me to credit $25.00 to your account?
2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters.
2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can.
2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off?
2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account?
2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card
2:28:44 PM : James: No, you can call and make $378.23 payment
2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ?
2:31:00 PM : James: Yes, you are absolutely right.
2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here?
2:31:54 PM : James: Sure
2:31:59 PM : James: I will be more than happy
2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived.
2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did?
2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment"
2:34:44 PM : James: You can cancel the payment or edit the payment date and amount
2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment
2:36:07 PM : Ui Neil Sandage: So that was an important question.
2:36:39 PM : James: Yes, else both the payments would post
2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now?
2:37:20 PM : James: The site would be timed out
2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID?
2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon?
2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID?
2:39:52 PM : James: Yes, you can get your user ID
2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed:::
2:40:32 PM : James: I am so sorry for the inconvenience caused.
2:41:15 PM : James: I will be glad to help if you need any more information from your account.
2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with?
2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it.
2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD.
2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere?
2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment.
2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00
2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee.
2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response.
2:50:57 PM : James: Yes, the user ID is case sensitive
2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ?
2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us
2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours
2:51:48 PM : James: However, you can be rest assured that your balance is $378.23
2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie.
2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up.
2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt.
2:55:09 PM : James: I am really sorry for the confusion.
2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23.
2:55:39 PM : James: And cancel the payment which was made online
3:02:28 PM : James: I will be glad to help if you need any more information from your account.
3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account.
3:03:00 PM : James: I am sorry, we do not have an option to email
3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat".
3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems
3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in
3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call?
3:06:10 PM : James: You can pay $378.23.
3:06:30 PM : James: And make sure that you cancel the payment which you made online
3:06:40 PM : James: Thank you for your patience.
3:08:42 PM : James: I will be glad to help if you need any more information from your account.
3:08:58 PM : Ui Neil Sandage: ty on phone
3:09:45 PM : James: Thank you for your patience and understanding.
3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate.
3:15:22 PM : James: You can make the payment over the phone with live agent with debit card
3:15:36 PM : James: You can say "agent" "agent"
3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card
3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card.
3:16:25 PM : James: Perfect!
3:16:30 PM : James: Thank you.
3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday.
3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more.
3:16:52 PM : James: You can any time contact us
3:17:02 PM : James: We are always here to help you
3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript.
3:18:02 PM : James: Sure
3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card.
Have a wonderful day.
3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing?
3:20:20 PM : Ui Neil Sandage: .....
3:20:58 PM : James: You would need to end chat and then you can view the option
3:21:06 PM : James: Please click on close option on the top
3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit.
3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you.
3:22:08 PM : Ui Neil Sandage: i do not want to close this window.
3:22:28 PM : Ui Neil Sandage: " [X] Exit "
3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy?
3:23:04 PM : James: You can copy the chat transcript and paste in word document
3:23:11 PM : Ui Neil Sandage: end* this chat
3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat
3:23:48 PM : James: Do not worry, the chat transcript will be there
3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer.
3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.)
The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window.
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The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account.
Edited: (too many characters = 255 with spaces)
The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account.
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James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no.
Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person.
Edited: (too many characters = 255 with spaces)
He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them.
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I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it.
EDIT : 238 without spaces or 305 with. They have a character limit of 255.
I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
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Reviewed in the United States on April 2, 2015