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Description
Closure: The Untold Story of the Ground Zero Recovery MissionOn the morning of 9 11, the Port Authority Police Department was the first uniformed service to respond to the attack on the World Trade Center. When the towers collapsed, thirty seven of its officers were killed the largest loss of law enforcement officers in U. S. history. That afternoon, Lieutenant William Keegan began the work of recovery. The FDNY and NYPD had the territory, but Keegan had the map. PAPD cops could stand on top of six stories of
On the morning of 9/11, the Port Authority Police Department was the first uniformed service to respond to the attack on the World Trade Center. When the towers collapsed, thirty-seven of its officers were killed -- the largest loss of law enforcement officers in U.S. history. That afternoon, Lieutenant William Keegan began the work of recovery. The FDNY and NYPD had the territory, but Keegan had the map. PAPD cops could stand on top of six stories of debris and point to where a stairwell had been; they used PATH tunnels to enter the pile from underneath. Closure shares many never-before-told stories, including how Keegan and his officers recovered 1,000 tons of gold and silver from a secret vault to keep the Commodities Exchange from crashing; discovered what appeared to be one of the plane's black boxes; and helped raise the inspirational steel beam cross that has become the site's icon. For nine brutal months, the men at Ground Zero wrestled with 1.8 million tons of shattered concrete, twisted steel, body parts, political pressure, and their own grief. Closure tells the unforgettable story of their sacrifice and valor, and how Keegan led the smallest of all the uniformed services at the site to become the most valuable.Binding Type: Paperback
Publisher: Touchstone Books
Published: 06/05/2007
ISBN: 9780743296595
Pages: 242
Weight: 0.68lbs
Size: 6.19h x 9.17w x 0.62d
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★★★★★ 1
Make sure you read the terms and conditions and don't let them off the hook
Asurion is counting on the fact that you don't know how to read. They made the claim process aggravating and as difficult as possible. I CAN read and had to review the terms and conditions with them on the phone and threaten to involve an attorney before they would honor the coverage. They tried to say my product was not portable, when the word "portable" is literally in the name of the product. Then they tried to say the the accidental drop was not covered, but it clearly states in the terms and conditions that an accidental drop and a cracked screen is a covered event. I buy the coverage almost every time I am offered it, but I will be rethinking that going forward and Amazon should consider finding a different company to issue the protection plans for their products because I fear this is the beginning of a lot of complaints. I have filed a claim in the past and it was very straightforward and easy, but they must have a new company managing the plans now, because it was anything but easy. If I was an older person who was not tech savy, or who just took someone's word at face value, I would be out the cost of my item and the protection plan. BUYER BEWARE
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Reviewed in the United States on August 20, 2025
★★★★★ 5
Refunded money quickly
Good service
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Reviewed in the United States on May 3, 2026
★★★★★ 5
Easy and convenient to use
Love my product is easy to use, I truly recommend 100% price and quality.
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Reviewed in the United States on May 26, 2026
★★★★★ 5
Knowledgeable and helpful
I purchased a new Sony TV and was having a lot of trouble coordinating the settings. After struggling for 1.5 days, I gave up and called the number for Asurion. There was a reasonable wait while I found the "right" tech person, but it was worthwhile. He was knowledgeable and patient. He gave me confidence and we worked together to solve all my issues. At the end he became pressuring, wanted me to buy a monthly gig with them.
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Reviewed in the United States on January 18, 2026
★★★★★ 5
They honor their product.
I've been dealing with Asurion for over a decade now. They're my first choice when making a purchase that I know I'm going to have around for a while. Asurion backs its product to the hilt. I purchased a mid-range priced printer about 2 1/2 yrs. ago along with a 3yr. warranty from Asurion to cover any unexpected 'surprises' that might happen to pop up. Fast forward to approximately 3 months ago, when my printer decided that it wanted to start acting up. The print quality was taking a nose dive; colors were beginning to drop out, showing streaks and fading. Clarity and sharpness are virtually gone. I contacted Asurion about the problem. I couldn't have found a nicer rep to deal with. She said not to worry and within minutes had the situation under control. She sent me all the information and pre-paid postage on how to pack and have my unit shipped to their repair facilities. In less than a week my unit was repaired and returned to me. However, this is not the end of the story. Within a few days, my unit was acting up again and doing the same thing it went in for. Again, I got hold of Asurion (Same great service, different girl). We repeated the same process as before, but this time the unit was there about a week longer. When I finally received the unit, I immediately hooked it up and put it through the numbers, testing everything. To be blunt, the print quality was worse than the 1st time it went in for service. After voicing my displeasure (basically having a hissy-fit), I regained my composure and contacted Asurion, again! This time they told me that since their techs were unable to resolve the issue and to not have me waiting any longer than I have already, they're going ahead and refunding the total amount I paid for the unit. Even though it was somewhat of a Pain-in-the-ASS to go through, I couldn't be happier. Within 48 hrs. I had my refund in hand and I turned around and purchased a replacement Printer. Moral to the story, have a contingency plan, Just in case. Check out Asurion: Great customer service - Nice people, very competitive pricing for their products and they honor their word by their actions. Highly recommend Asurion to anyone.
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Reviewed in the United States on May 27, 2024
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